How to enable multi-factor authentication in Pickcel?

Multi-Factor Authentication (MFA) adds an extra layer of security to your Pickcel account. Follow these simple steps to enable MFA and enhance the protection of your digital signage content effortlessly: 

Note: This feature is exclusively available for Business Plan users. For other plans, please contact our support team to enable MFA.

1. Log in to your Pickcel account using your credentials.

2.  Access the Settings by clicking on the profile icon at the top right.

3. Select "Setup MFA."

4. Choose "Set up two-factor authentication."

5. Install the Google Authenticator app from Play Store (Android) or App Store (iOS) to generate codes.

6. Scan the QR code using your Google Authenticator app to generate the code.

7. If your are unable to scan the QR code, set up manually by copying the code and pasting it into the "Enter setup key" in your authenticator app.

Save this code provided during the MFA setup. This code is crucial for account recovery.

8. Once the QR code is scanned or account is linked, the Google Authenticator app will generate a time-sensitive verification code. Enter this code in the "Enter verification code" box, and provide a name for your device.

9. Click "Authenticate" before the TOTP expires to complete the verification process.

10. On successful verification, a pop-up will appear, indicating the completion of the setup. Click "Continue."

11. The MFA setup is now complete.

To verify the Multi-factor authentication,

1. Log out from your account and enter your account details on the login page. Click "Login."

2. Your account will now start asking you to enter the 6 digit code generated by authenticator. app.

3. Open your authenticator app and quickly enter the code before it expires, and submit it in the provided boxes. Click "Continue."

4. On successful verification, Your account will now be logged in securely with Multi-factor authentication.

Note:

1. Ensure that you securely store the backup code. It will be needed if you lose access to the Google Authenticator app.
2. In case you switch devices or reinstall the app, you can use the backup code to reconfigure MFA.
   
3. For any assistance, please contact our support team.

For any assistance or questions, please contact our support team.

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