If I encounter an "Unauthorized user" error when logging into my menu app, what should I do?

If I encounter an "Unauthorized user" error when logging into my menu app, what should I do?

If the app was initially created by one user but is being accessed by another user, you might encounter the "Unauthorized User" error.

In such cases, please click on "continue" and log in using the account under which the app was originally created.



If you encounter any additional problems, please reach out to our support team for help.
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