Pickcel digital signage app is popping every time in the tv How to stop that?

In our Tv Pickcel app is popping every time. How to stop that?

Pickcel app is developed for digital signage and it will auto-launch after every 5 minutes of inactivity. If you need to disable it please contact our support team. 

If you have received the digital signage device from Etisalat or Sharafdg , then please contact their support team :

Phone : 800 34 34 34
E-mail : businessquickstart@sharafdg.com