Is 4k video supported in Pickcel ?
By default , Pickcel does not support 4k videos. Please contact our Support team
to enable this option in your account.
Before using any 4k video with Pickcel app,please verify if your device supports 4k videos. You can do this by playing any 4k videos in the device using any media players.
Pickcel supports only mp4 filetype 4K videos
Once you have it enabled ,then follow the below steps to upload 4k videos
2. Click on the "Media" button.
3. Click on "Upload files" option
4. Click on "Upload From Computer" to upload or you can also drag and drop media files from your computer.
5. Unselect the radio button (uncompress option) as shown below and click on upload :
The video will be available in the Media Listing.
Please note that, if the device does not support 4k videos , then unexpected behaviors (black screen ) may be noticed on the device.
What are the media file formats supported in Pickcel?
We support any video format except flash videos(FLV & F4V). Supported image formats are JPEG, GIF and PNG. We also support PDF (Single and multiple pages)
Is multilingual supported on Pickcel?
Currently, the Pickcel application (Pickcel console) is available in English, Spanish & French. The Pickcel website is available in two languages: English and Spanish. We have developed several news apps in Spanish, Arabic, French, Japanese, ...
How many displays in an instance can be supported on Pickcel?
Pickcel can support any number of screens on its cloud Infrastructure. If you have a requirement for more than 250 digital signage screen licenses, you may contact us for our Enterprise plan.
Can I run Pickcel on Google Chromecast ?
No, Pickcel cannot be used on Chromecast. Chromecast is a simple mirroring device, it has very limited storage. You can check out the Chrome devices that are supported by Pickcel here: https://www.pickcel.com/digital-signage-player/#chrome
Can I run the Pickcel application directly on an Android TV or Android Tab?
Yes, if you have an Android Smart TV or Android Tab, you can directly install the Pickcel applications. Pickcel signage app can be installed on any Android device having OS version 5.1(Lollipop) and above. However, Pickcel doesn’t assure of the ...