How to set Email Alerts for Offline Screens ?

How to set Email Alerts for Offline Screens ?

Overview

The Email Alerts for Offline Screens setting helps you get email notifications when a screen goes offline.

Where to find it

Go to Settings > Alerts.

What you can configure

  • Enable Alerts
    Turn email alerts on or off.

  • Alert Type

    • Realtime: Sends an alert when a screen stays offline for the set time.

    • Periodic: Sends alerts at regular intervals.

  • Operating Hours
    Set the time range when alerts should be active.

  • Threshold
    Choose how long a screen must stay offline before an alert is sent.

  • Email Recipients
    Add the email addresses that should receive alerts.

  • Update
    Click Update to save your changes.

Example shown in the screen

The settings in the image show:

  • Alerts: Enabled

  • Alert Type: Realtime

  • Operating Hours: 10:00 to 19:00

  • Threshold: 15 minutes

  • Recipient: nandini@pickcel.com

How it works

With this setup, if a screen is offline for more than 15 minutes between 10:00 AM and 7:00 PM, an email alert will be sent to nandini@pickcel.com.

Steps to set it up

  1. Open Settings.

  2. Click the Alerts tab.

  3. Turn on Email Alerts for Offline Screens.

  4. Select Realtime or Periodic.

  5. Set the Operating Hours.

  6. Select the Threshold time.

  7. Add recipient email addresses.

  8. Click Update.

Notes

  • Alerts are sent only during the selected operating hours.

  • You can add more than one email recipient.

  • Use Realtime for instant alerts.

  • Use Periodic for summary-style alerts.

Troubleshooting

No alert received? Check that:

  • Alerts are turned on

  • The correct email address is added

  • The screen stayed offline longer than the threshold

  • The offline time happened during operating hours

  • You clicked Update after making changes


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