My uptime reports aren't being generated. What should I do?

My uptime reports aren't being generated. What should I do?

If Uptime reports are not being generated, there could be three possible reasons:
  1. The device may be powered off or offline.
  2. The Pickcel app might not be actively running on your screen.
  3. If you do a clear data for your device. 
To address these situations, please follow these steps:
  1. Verify if the device is powered on and connected to the internet. If it's offline or turned off, activate the screen, ensure it's connected to the internet, and allow some time for the latest reports to synchronize.
  2. Ensure Pickcel app is running and actively displaying content. If it's not running, open the app, and the uptime report should start generating immediately.
  3. Reports are produced every 15 minutes, and if you initiate a clear data during this interval, it will interrupt the report generation process and you may lose your data. 

If you encounter any additional issues, please don't hesitate to reach out to our Support team, who will be happy to assist you.

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