A sub-user in Pickcel is any user who is given access to an existing Pickcel account by the Admin. Sub-user access can be controlled using roles and groups, so the Admin can decide what each person can view and manage inside the account. (Help Center)
Sub-users are meant for teams that need shared access to a Pickcel account without giving everyone full administrative control. Instead of sharing one login, the Admin can add individual users and restrict their access based on responsibilities. (Help Center)
For example, one user may only manage content, while another may only operate screens assigned to a specific location or department. This is controlled through roles and groups. (docs.pickcel.com)
Pickcel uses roles to define permissions. By default, Pickcel provides four roles: Admin, Manager, Editor, and Operator. The first registered user becomes the Admin and has full access. Other users can be assigned one of the remaining roles by the Admin. (docs.pickcel.com)
A Group is used to organize users and control access to account data. Screens, Media, Compositions, and Schedules are filtered based on the group. Users in different groups cannot see each other’s Screens, Media, Compositions, or Schedules. (docs.pickcel.com)
This makes Groups especially useful when managing multiple locations, departments, franchises, or client accounts under one Pickcel account. (docs.pickcel.com)
Before creating a sub-user, you must create at least one Group. Pickcel requires every sub-user to be linked to at least one group during creation. User creation is not possible without a group. (docs.pickcel.com)
Follow these steps to create a sub-user:
Go to Settings.
Click + Add Group and create a group by entering a group name and description.
Open the User tab.
Click + Add User.
Enter the user details such as name, email address, and password.
Select the appropriate User Role.
Select at least one Group.
Click Add User. (Help Center)
By default, an admin account includes access for one sub-user. If you need to add more sub-users, Pickcel asks you to contact the support team to enable additional sub-user access. (Help Center)
Sub-user access depends on the role and group assigned to them. However, there are some standard limitations:
Sub-users cannot view other users’ media unless that media has been made public.
Sub-users cannot access the Admin’s data unless the Admin makes it public.
Sub-users cannot perform actions that are outside the permissions assigned to their role.
Sub-users cannot access the MyPlan module.
Sub-users cannot access audit logs.
Media uploaded by one sub-user is not visible to other sub-users by default. (Help Center)
By default, uploaded media is private to the uploader. To make media available to all sub-users, the Admin must first have the public media option enabled by Pickcel Support. After that, while uploading media, the uploader can turn on the Public toggle. Media uploaded this way becomes visible to all sub-users in the media listing. (Help Center)
Suppose your organization manages displays across two cities. You can create:
Group A for Location A
Group B for Location B
A Manager assigned to Group A will only see the screens, media, schedules, and compositions for Location A, while a Manager assigned to Group B will only see those for Location B. This helps keep operations separated and secure within the same Pickcel account. (docs.pickcel.com)
When setting up sub-users in Pickcel:
Create groups based on practical boundaries such as store, city, department, or customer account.
Assign the lowest role required for the user’s job.
Use public media only when the content truly needs to be shared across users.
Avoid giving Admin access unless full account control is necessary. (docs.pickcel.com)
Sub-users in Pickcel help teams collaborate securely within a single account. The Admin controls access through roles and groups, ensuring users only see and manage what is relevant to them. Groups are mandatory for sub-user creation, roles define permissions, and some areas, such as MyPlan and audit logs, remain unavailable to sub-users. (Help Center)