Why is my scheduled content not reflecting on the screen?
If your scheduled content fails to appear on the screen, please adhere to the following technical steps for troubleshooting:
- Begin by logging into your Pickcel account and navigating to the 'Screens' module. Click on the screen name to access screen details. Confirm whether your scheduled content is displayed under 'Currently Playing.' If it is not visible, proceed to the next step.
- Head to the 'Publish' module and verify if the current date and time align with the 'Start Date' and 'End Date' settings. If they do not match, make the necessary adjustments to align them with your requirements. However, if the date and time settings are correct and you are still unable to view the scheduled content, proceed to the next point.
- Examine whether the Time Zone, Date, and Time settings on your player are configured correctly. If any discrepancies are found, reset them accordingly. If the issue persists despite these efforts, kindly reach out to our support team for further assistance.