Plan and Pricing
How do I delete my Pickcel account?
Unfortunately, the option to delete your Pickcel account is not available within the user dashboard. To proceed with permanent account deletion, kindly reach out to our dedicated support team, who will assist you through the process. Users have the ...
How do I restart/renew my plan in Pickcel?
This support document provides you with a step-by-step guide on how to restart or renew your active subscription plan If you have cancelled your account from billing portal. If your account is still active, login to your account and Follow these ...
How to cancel my Pickcel subscription?
To cancel your Pickcel subscription, follow these steps: 1. Login to your Pickcel account. Then, go to the My Plan module. 2. Click on View plan. 3. In this plan page, you can view the plan details and update/cancel. Click on Cancel plan to cancel ...
How do I access my Pickcel subscription invoices?
To access the invoice, follow these steps: 1. Login to your Pickcel account and go to the My Plan module. 2. Click on View Plan. 3. Scroll down, and you will see the 'Invoice History.' Click on the 'New Tab' icon next to the date. 4. Your invoice ...
How to update my plan in Pickcel?
To Update your subscription, follow these steps: 1. Login to your Pickcel account and open My Plan module. 2. Click on View Plan to update your plan. To upgrade your plan from trial to Professional/Business, Click here. A. To update plan from ...
How can I change the card details added for payments in Pickcel ?
The card details can be changed or a new card can be added for payments from the stripe pages. Please follow the below steps to add a new card and to make it as default payment option : 1. Login to console and go to My Plan module and click on View ...
What is the billing cycle in Pickcel?
The billing cycle refers to the timeframe of your subscription for which you are billed. It is the interval between two consecutive billing statements. The billing cycle can be monthly or yearly depending on the nature of your subscription. For ...
Do I have to pay manually every month ? Or my credit card would be auto-debited every month?
Your credit card will be auto-debited every month/year depending on the subscription you have opted for. For example, if you have purchased the license for 10 displays on May 1, on a monthly subscription then your account will be auto-debited for 10 ...
Can I cancel my account anytime?
With Pickcel trial service you have no obligations and no hidden commitments. You can cancel your account anytime. However, for the paid versions it depends on the contracts and commitments. For more information, contact our support team.
Is the Pickcel digital signage software free?
Pickcel trial account is free for 14 days. During the trial period, you can add 1 display free of cost. Once the trial period expires, you will need to upgrade to our Professional or Business plan to continue enjoying the benefits. For more details ...
Is it possible to host Pickcel on my own cloud or on-premise server?
Yes, we do provide on-premise solutions. For more details please contact our support team.
How does your license model work?
We have 4 Licencing Models, 1. Professional plan 2. Business plan 2. Enterprise plan 3. On-premise solutions Unlock a 10% discount when you opt for an annual subscription! For more information, visit https://www.pickcel.com/pricing.html or contact ...
Who can become an Enterprise user?
You can become an Enterprise user if your license requirement is for more than 250 displays. Any existing Trial or Professional/Business account can be converted to an Enterprise account. For more information on our Enterprise plan, visit ...
What are the available payment options?
Available payments options are : Credit Card Debit card Paypal available for manual accounts. Indian customers experiencing payment issues may be affected by the RBI mandate. For any further inquiries, please reach out to our Support team.
What is your refund policy?
Check out our refunds policy page for more information - https://www.pickcel.com/refund.html
How to upgrade my account from the trial plan?
1. Log in to your Pickcel account. Click on My Plan from the menu. 2. By default the plan will be selected as Professional trial for 14 days when you sign up with Pickcel. You can click on Upgrade to increase the license or upgrade the plan to ...
What are the different types of pricing plans?
We have 3 types of pricing plans: Professional Plan Business Plan Enterprise Plan (For more information on this, contact our support team) For more details, you can visit https://www.pickcel.com/pricing.html.