How do I access my Uptime reports?
Here's how to view your Uptime report:
- Log in to your Pickcel account.
- Navigate to the "Reports" module.
- Click on "Uptime Reports."
- Choose your report period: Daily, Monthly, or Custom (where you can specify date ranges).
- Click "Continue."
- You'll see the uptime reports for all screens in your account.
- You can download these reports by clicking on the download icon. This will download a .csv file for you to view it in an excel sheet.
My uptime reports aren't being generated. What should I do?
If Uptime reports are not being generated, there could be three possible reasons: The device may be powered off or offline. The Pickcel app might not be actively running on your screen. If you do a clear data for your device. To address these ...
Is Proof of Play (Reports) available in Pickcel?
Yes, we offer two distinct types of reports: Asset Report/Media Report: This report provides details regarding the number of times your assets (images, videos, and apps) have been played in loops, including the duration of each asset's playback. ...
How do I access my Pickcel subscription invoices?
To access the invoice, follow these steps: 1. Login to your Pickcel account and go to the My Plan module. 2. Click on View Plan. 3. Scroll down, and you will see the 'Invoice History.' Click on the 'New Tab' icon next to the date. 4. Your invoice ...
How to check device playback report in Pickcel digital signage?
Device playback reports- It gives information about how long the contents were running on that digital signage screen. To see the reports, please follow the below steps : 1. Go for the Reports module. 2. Click on Uptime Report 3. There are three ways ...
How to check media playback report in Pickcel Digital Signage?
Playback Reports/ Proof of play provide complete information about how many times your media( Images/Videos/Apps/Pdf) was played in loops along with the duration of each media in your digital signage device. To see the reports,please follow the below ...