My screen has displayed 'Waiting for content' for an extended period. What should I do?
If the 'Waiting for content' message persists on your screen, try these troubleshoot actions from your console:
Open your Screen module and click on the screen name which is showing "Waiting for content". Then click on the three dots at top right corner.
1. Refresh the screen : Click 'Reload' to update the screen. This will relaunch the app which often resolves the issue.
2. Clear Cache: If the first step fails, clear your local cache from the device to download fresh content.
3. Reboot the screen: If the previous steps don't work, try to reboot the screen. This can help reduce device problems caused by high CPU or RAM usage.
4. Clear data: As a last resort, clear storage to fetch content anew. It takes a moment to load from the server.
While these solutions should address the problem, if it persists, please reach out to our support team for further assistance.
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