The content on my screen is not playing correctly, facing issues like white space or freezing. What should I do?

The content on my screen is not playing correctly, facing issues like white space or freezing. What should I do?

If your screen is Freezing:

If your screen experiences freezing, it's advisable to perform a restart of the screen or device. Additionally, we recommend turning off the screen for a period of time at least once a day. This approach can effectively address the freezing problem.

Should the issue persist, please don't hesitate to reach out to our support team for further guidance.

If your screen is showing a white space on the edges: 

Certain screen versions exhibit a hardware anomaly wherein, when in Portrait mode, a white space appears on the edges of the screen. In such instances, we advise considering an alternative Android box or TV.

Here are a few devices we suggest:
  1. Fire TV Stick
  2. Mi Box
  3. Sony Android Smart TV
  4. TCL Android Smart TV.
For a broader list of supported players, you can refer to this page.