The content on my screen is not playing correctly, facing issues like white space or freezing. What should I do?
If your screen is Freezing:
If your screen experiences freezing, it's advisable to perform a restart of the screen or device. Additionally, we recommend turning off the screen for a period of time at least once a day. This approach can effectively address the freezing problem.
Should the issue persist, please don't hesitate to reach out to our support team
for further guidance.
If your screen is showing a white space on the edges:
Certain screen versions exhibit a hardware anomaly wherein, when in Portrait mode, a white space appears on the edges of the screen. In such instances, we advise considering an alternative Android box or TV.
Here are a few devices we suggest:
- Fire TV Stick
- Mi Box
- Sony Android Smart TV
- TCL Android Smart TV.