How to Display a Zendesk Dashboard on Digital Signage

How to Display a Zendesk Dashboard on Digital Signage

This guide explains how to display key Zendesk metrics on your digital signage to keep your support team informed about ticket volumes, response times, and CSAT.

Prerequisites
  1. A Zendesk account with access to the target dashboard
  2. Email and password login for that account
  3. 2‑Factor Authentication (2FA) enabled, with the 2FA secret key available
  4. The full dashboard URL you plan to display
Idea
For enhanced security and easier management, create a dedicated agent account in Zendesk with read‑only access to the reporting dashboards you want to display. Use this account’s credentials in Pickcel.


Step-by-Step Configuration

1) Create the Dashboard App in Pickcel

  1. Log in to the Pickcel Console and navigate to Apps. Search for the Dashboard app and click it. Then click Create App.


  2. Name the app instance based on the dashboard you’re configuring (e.g., “Live Support Stats — Zendesk”).

  3. From the dropdown, select Zendesk. The configuration fields will open on the right.

2) Fill in the Fields for Zendesk Dashboard Configuration

This section requires precise information to generate a correct and secure Auth Token.
  1. Zendesk Login URL: Enter your company’s Zendesk URL (e.g., https://yourcompany.zendesk.com).



  2. Email Address: Enter the email for the dedicated Zendesk account.

  3. Password: Enter that account’s password.

  4. Auth Secret: Paste the 2FA Secret Key you generated for the Zendesk account.

  5. Output Screen URL: Log in to Zendesk and navigate to the dashboard you want to display. Copy the full URL from the browser’s address bar and paste it here.



  6. Click Generate Auth Token. The token will be generated, copied to your clipboard, and automatically pasted into the Auth Token field on the left.


Enter Screen Selection Code (Optional): If you want to display only a specific portion of the dashboard, use the Pickcel Dashboard Screen Mapper extension. Select the area you want to display, confirm the selection, and paste the generated code into the Screen Selection Code field.

3) Set Refresh Interval and Session Expiry

  1. Refresh Interval: Defines how often the dashboard screenshot is updated. For live support metrics, 30 minutes is ideal.
  2. Session Expiry: Forces a fresh login to prevent timeouts. A value of about 8 hours works well for a full support shift.


4) Enable Scroll Options (Optional)

If your dashboard content doesn’t fit on the screen vertically, you can use one of the following two scrolling options:
  1. Enable Auto Scroll: This lets you set a scroll duration in seconds. For example, if you set it to 60 seconds, the entire dashboard will scroll from top to bottom over 60 seconds.

  2. Enable Auto Scroll Height (Optional): This lets you set a scroll height in pixels. The screen will scroll down by the defined pixel height .

5) Create and Publish

  1. When configuration is complete, click Create App. The app instance will appear in the Media section.


  2. To preview the dashboard, go to Media, find the app instance by the name you created (e.g., "Live Support Stats"), and click on its thumbnail (magnifier icon). This will display a preview. If you are content with the result, assign it to your digital signage screens.

Here’s the preview of the Zendesk Dashboard that will be displayed on the signage screen:

Alert
  1. The output is visible as a preview in the media section as shown above. It may take some time for the dashboard screenshot to load- depending on the dashboard app that is configured.

  2. If the password or any other credentials are incorrect, the process will stall on the login screen, displaying the login screen instead of the dashboard. 

That’s a wrap! 🎉

Notes

What's Next?
Your Zendesk Dashboard App is now ready. For further reading:

To create a multi-zone layout: Learn about Compositions.
To send it to your screens: Learn how to Publish or Schedule Content.

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