General
Why am I not seeing some apps in my App store?
Pickcel offers two subscription plans: Professional and Business. Certain premium apps are exclusively accessible under the Business plan. Here is a list of these exclusive apps: Zoom. Queue Management. Visitor Management. Discount Management. ...
How to move my screen from one account to another?
Unfortunately, the direct transfer of your screen from one account to another is not supported through the Pickcel dashboard. However, you can contact our dedicated Support team, and they will assist you with the screen migration process. Related ...
Which Samsung versions are supported in Pickcel?
We provide support for "SSSP 5 - Tizen DBJ 3.0" and subsequent versions of Samsung screens. Should you encounter any issues with these specified versions, please do not hesitate to contact our dedicated support team, and our team will assist you. See ...
Does Pickcel support UPI payments?
Currently, Pickcel does not provide UPI payment support. You can complete your payment using your card instead. If you encounter any issues with the payment, please feel free to reach out to our support team for assistance. Related link: 1. What are ...
Is Animation supported on Digital Menu Board in Pickcel?
As of now, Pickcel does not offer animation support for digital menu boards. We are committed to enhancing our services and value your input. If you encounter any issues with the Digital Menu Board app, please feel free to reach out to our support ...
How do I update my billing address?
If you've already provided your billing address, please follow the below steps to update your billing details: Sign in to your Pickcel account. Access the "My Plan" section. Select "Upgrade" if you are a trial user and if you are an active user, ...
What's causing my Samsung Tizen TV getting stuck in the "Waiting for content" screen?
There are two primary factors leading to the Samsung Tizen TV getting stuck in the "Waiting for content" screen: Your internet connection is experiencing instability. The TV storage has reached its capacity. To address these issues: Verify your ...
I forgot to add GST during billing. How can I include it now?
If you forgot to include GST number during billing and need to update it, please note that there is currently no self-update feature for GST details within Pickcel's console. To include or update your GST information, kindly get in touch with our ...
How do I access my Uptime reports?
Here's how to view your Uptime report: Log in to your Pickcel account. Navigate to the "Reports" module. Click on "Uptime Reports." Choose your report period: Daily, Monthly, or Custom (where you can specify date ranges). Click "Continue." You'll see ...
How can I cancel my trial account?
You have the flexibility to cancel your plan at any time to avoid automatic upgrades, but your account will remain active and accessible until the end of the trial period. If you ever change your mind, you can always renew the plan and continue using ...
How can I refresh all my screens simultaneously?
Unfortunately, at this time, we do not have an option to refresh all screens simultaneously. You will need to reload each screen individually for now. Nevertheless, we are continuously striving to enhance Pickcel and value your input. If you have any ...
If I encounter an "Unauthorized user" error when logging into my menu app, what should I do?
If the app was initially created by one user but is being accessed by another user, you might encounter the "Unauthorized User" error. In such cases, please click on "continue" and log in using the account under which the app was originally created. ...
What do the three dots (Health indicators) on my screen signify, and how do they operate?
The three dots, also known as health indicators, provide insights into the screen/device's status. Each dot conveys specific information: The first dot indicates the server/internet connection. A green dot signifies a healthy connection, while red ...
My uptime reports aren't being generated. What should I do?
If Uptime reports are not being generated, there could be three possible reasons: The device may be powered off or offline. The Pickcel app might not be actively running on your screen. If you do a clear data for your device. To address these ...
I encounter a "Storage limit exceeded" error when attempting to add media. What should I do?
The "Storage limit exceeded" message appears when you surpass your allocated storage capacity, typically during media uploads. To determine your storage limit based on your plan, check this document. Should your storage be exhausted, you have the ...
Why is the Default content not displaying on the screen after a reboot?
If you reboot your screen and the Default Content doesn't show up, here are two main things to consider: Connectivity Issues: Look at the three dots in the bottom right corner of your screen. If the first dot is red, that means there's no internet ...
How to Apply Promo Code for my Pickcel Subscription?
To apply a promo code, you can proceed as follows: Log in to your Pickcel account. Go to the “My Plan” module. Click on “Upgrade” to access the billing portal. While upgrading your account, you’ll find an option to add “Promotion Code.” Click on it. ...
Is it possible to add a sim in my device or screen?
If your device or screen offers the option to insert a SIM card for data connectivity, you can proceed to do so and establish an internet connection. The Pickcel Application will function using the SIM card's data connection. If you have any ...
Is it possible to get SMS and Email alerts for my screens status?
Regrettably, the SMS and email alert feature for screens is not presently available. Nonetheless, we are constantly striving to enhance our product, and we welcome your feedback on any desired features. Please feel free to reach out to our Sales team ...
Why the content is not responsive or not loading on the screen when i use URL app?
When a website fails to load there are several factors that might contribute to this issue. It's essential to troubleshoot these potential reasons to identify and address the problem. Here are some common causes to consider: Cross-Origin Restrictions ...
How to change video duration while creating composition?
Modifying the video duration during composition creation is not permitted to prevent interruptions in video playback. Unfortunately, this feature is not currently supported within Pickcel. Support links: 1. How to create a composition? 2. Can I add ...
Having a problem with the screen turning off automatically after sometime. What should I do?
On occasion, when the screen remains idle for an extended duration, it will enter automatic power-off mode. This commonly occurs when the screen saver feature is enabled. To prevent the screen from going into standby mode, you can disable the screen ...
Why my card is getting declined multiple times?
Declined card payments can occur due to various reasons, and we're here to support you in resolving this issue. Common Reasons for Card Declines: Incorrect or Expired Card details: Ensure that the card details are accurately entered and that the card ...
The content on my screen is not playing correctly, facing issues like white space or freezing. What should I do?
If your screen is Freezing: If your screen experiences freezing, it's advisable to perform a restart of the screen or device. Additionally, we recommend turning off the screen for a period of time at least once a day. This approach can effectively ...
How to Change My Registered Email ID in Pickcel?
While there isn't an option to directly change your registered email ID from the dashboard, our support team is readily available to assist you with this update. Simply contact our support team through the link below and provide the email id, and ...
Why Does 'Account Cancelled' Message Appear When I Login To My Account?"
This typically occurs either after your trial period has ended or due to overdue payments. To restore access, you can click on the 'Upgrade' button to proceed with the necessary payment for subscription. 1. To extend the duration of your account, ...
My screen has displayed 'Waiting for content' for an extended period. What should I do?
If the 'Waiting for content' message persists on your screen, try these troubleshoot actions from your console: Open your Screen module and click on the screen name which is showing "Waiting for content". Then click on the three dots at top right ...
Can I Create Composition Playlists for Looping contents for a period of time in Schedule?
Unfortunately, at the moment, Pickcel doesn't offer the option to create groups of compositions for scheduling. You'll need to schedule compositions individually. Click here to know how to schedule or publish contents on the screen. If you find any ...
Why am I getting "Player rendered failed" on my screen?
There could be two explanations for the occurrence of the "Player rendering failed" message on your screen: If the video you've uploaded is in 4k resolution, and your screen does not support this resolution, you might encounter this error message. ...
Does Pickcel work offline?
Certainly. Pickcel offers offline support for Images, Videos, and PDFs, ensuring uninterrupted operation even when an internet connection is unavailable. It's important to highlight that all apps, except for the URL and Youtube apps, can be accessed ...
How do i change account ownership to another user in Pickcel?
To change account ownership to another user in Pickcel, you'll need to request assistance from the Pickcel Team. Unfortunately, this process cannot be performed independently. Please reach out to our Support team, and they will guide you through the ...
What is the maximum number of screens supported per account by Pickcel?
Pickcel does not impose any restrictions on the number of screens that can be connected to a single account. You can effortlessly connect an unlimited number of screens to your Pickcel account, providing you with the flexibility to manage and display ...
What customisation options are available in Pickcel, and are there any charges associated with these customisations?
Pickcel provides an extensive array of customizations for their digital signage solutions to cater to individual client needs. The customization charges are determined based on the complexity of the modifications required. For specific details ...
What steps should I follow to retrieve my player information in Pickcel?
To access your player details in Pickcel, follow these steps: 1. Log in to your Pickcel account. Navigate to the screen module. 2. Click on your desired screen name to fetch the screen details. 3. On the details page, simply click on the Device tab ...
What causes the blurriness or pixelation of my images and videos on the Pickcel screen?
The blurriness or pixelation of your images and videos on the screen could be caused by stretching lower-resolution content to fit a larger screen resolution. Even when using high-resolution images or videos, if you still encounter a blurry or ...
Does Pickcel support touchscreen capability for interactive use cases?
Indeed, Pickcel fully supports touchscreen capability. The Pickcel app is thoughtfully designed to function seamlessly with touchscreen devices. Any device equipped with touchscreen capabilities can utilize the Pickcel software without any ...
In Pickcel, how can I determine whether my screen is currently online or offline?
There are three methods available to check whether the screen is online or offline. Option 1: From the screen listing Within the screen module listing, you can find a column labeled Last Seen, which displays either a red dot or a green dot. This ...
What are the browsers Supported/Recommended by Pickcel?
Pickcel is recommends to us "Chrome" Browser, however we also support the following web browsers for optimal performance: Mozilla Firefox Microsoft Edge Safari (on macOS and iOS devices) These browsers are recommended for accessing and using ...
How to check the Android version on any Android device or TV
To check the Android version on any Android device or TV, you can follow these steps: 1. Open the Settings menu on your Android device or TV. 2. Scroll down and look for the "About" or "About device" option. It may be located under different sections ...
What is the maximum file size that Pickcel supports for uploading?
For optimal performance, it is recommended to upload files up to a maximum size of 1GB in Pickcel. If you have any doubts or questions regarding file uploads, please don't hesitate to reach out to our support team for assistance. To know how to ...
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