General
How to add a Device Profile in Pickcel Application?
A device profile defines a set of parameters to be applied to the devices. This can be assigned to multiple devices. To create a Device profile, please follow the steps: 1. Click on Settings module: 2. Click on Device Profile: 3. Click on Add ...
Why Pickcel app is not launching on my Android TV ?
A. Enabling the Pickcel app to launch on boot in android TCL TV What is Launch on-boot? Enabling any application for 'launch on-boot' allows the app to automatically start every time the device or screen is turned on. 1. On the top-right corner of ...
Is it mandatory to have smart screen for digital signage installation ?
No, it is not mandatory to have a smart screen. For digital signage we can use smart screens such as an Android TV or you can simply attach a signage media player to achieve same results.
In our Tv Pickcel app is popping every time. How to stop that?
Pickcel app is developed for digital signage and it will auto-launch after every 5 minutes of inactivity. If you need to disable it please contact our support team. If you have received the digital signage device from Etisalat or Sharafdg , then ...
Why we are not able to connect our Pickcel account to the tv provided by Etisalat ?
If you have received the digital signage device from Etisalat or Sharafdg , then please contact the support team : Phone : 800 34 34 34 E-mail : businessquickstart@sharafdg.com
Why my Android 11 TV (TCL, Sony etc) is showing black screen or waiting for content ?
Your Android TV may give a black screen or "waiting for content" message for one of the below reasons : 1. if the android got updated recently from version 9 to 11 : If the android got updated recently to version 11, then please install the latest ...
Is 4k video supported in Pickcel ?
By default , Pickcel does not support 4k videos. Please contact our Support team to enable this option in your account. Before using any 4k video with Pickcel app,please verify if your device supports 4k videos. You can do this by playing any 4k ...
How to Turn Portrait mode on Samsung Tizen.
There are two ways you can turn the Portrait mode on Samsung SSSP Fresh Samsung Tizen Tv / Factory Reset TV 1. Select your language and press the OK button. 2. Select the installation type as Basic Setup and click on OK. 3. Select the Display ...
Steps to enable additional permissions in Android 11 and 12 devices for Pickcel app functioning
A. Enabling Pickcel app to launch on-boot in android TV What is Launch on-boot? Enabling any application for 'launch on-boot' allows the app to automatically start every time the device or screen is turned on. 1. On the top-right corner of your TV ...
How to change orientation (landscape/portrait)?
1. Go to the app settings. To go to the setting screen, Connect mouse to the device > while the app is running on screen > Double right-click > it will redirect you to the Settings screen. 2. Click on the Settings button. 3. select the orientation ...
Can I add multiple videos in my composition ?
In general, we do not recommend the use of multiple videos, spread in different zones of the composition as the behavior is unpredictable depending on the device you are using . Recommended way of using videos is having them all in one zone in a ...
How do I get additional license for my account?
1. Log in to https://console.pickcel.com/#/ 2. Go to "My Plan" on the dashboard and click on "View Plan" 3. You will be redirected to stripe payment page, click on "update plan" in that page 4. Select whether you want a monthly or yearly ...
Is Pickcel only a cloud based or can it be hosted on private network?
Pickcel is a cloud-based Digital Signage (also known as SaaS/software as a service). All your media files (videos, images, apps) are stored in Pickcel servers hosted on AWS (Amazon Web Services). However, it can also be hosted on a private network in ...
Can I run the Pickcel application directly on an Android TV or Android Tab?
Yes, if you have an Android Smart TV or Android Tab, you can directly install the Pickcel applications. Pickcel signage app can be installed on any Android device having OS version 5.1(Lollipop) and above. However, Pickcel doesn’t assure of the ...
Does Pickcel provide white label digital signage solution?
Yes, Pickcel provides white label digital signage software solutions. Check our white label partners program or contact our support team for more information.
How to install Pickcel signage app on my Digital signage player?
Please refer to the Pickcel digital signage player page for necessary instructions on supported hardware, operating systems, and also the detailed instructions on how to install the app.
Do You Provide Turnkey Digital Signage Solutions?
Yes, we support turnkey digital signage solutions. For additional information, please contact our Support team.
What are the minimum server requirements to have Pickcel digital signage software on private hosting network?
Any small/mid-size server with a Quad-core processor, 8 GB RAM, and storage as per the media requirement (1 TB or more) with external NAS is required to serve contents on around 50 displays. For a higher number of displays, please contact our support ...
What are the copyright restrictions and regulations?
It is your responsibility to ensure that you follow your country's copyright laws. Pickcel will not be responsible for any copyright infringements associated with your account. Be sure that you receive full written approval for media and content used ...
Is multilingual supported on Pickcel?
Currently, the Pickcel application (Pickcel console) is available in English, Spanish & French. The Pickcel website is available in two languages: English and Spanish. We have developed several news apps in Spanish, Arabic, French, Japanese, ...
Is it possible to integrate a 3rd party API in to Pickcel?
Yes, Pickcel can integrate with any 3rd party API which communicates over HTTP and supports standard messaging formats like JSON or XML. For more information, contact our support team.
Do I need to launch Pickcel signage application every time I switch on the device?
No, Pickcel digital signage application will launch itself automatically whenever the device is switched on.
Can Pickcel signage work on moving vehicles, say a cab or a bus?
Yes, Pickcel signage can work on any scenario including moving vehicles provided there is stable internet connectivity.
Does Pickcel provide display screens?
We do not sell screens directly. However, we can support you in procuring display screens. We have a tie-up with leading Panel manufacturers like LG, Samsung & Phillips. For further information, you can reach out to our sales team.
How can Pickcel cloud digital signage solutions benefit my business?
Digital Signage helps businesses in various ways. Refer to the following resources for better understanding: Industry-wise digital signage use cases and benefits Explore case studies of our clients and how they are utilizing digital signage for their ...
What is the cloud storage that we get in Pickcel console account and can it be increased?
Pickcel provides the following standard storage for different types of accounts. In the case of Enterprise accounts, Pickcel can increase storage quota depending on the requirement. 1. Trial account 1 Display 200 MB cloud storage 2. Standard account ...
How many displays in an instance can be supported on Pickcel?
Pickcel can support any number of screens on its cloud Infrastructure. If you have a requirement for more than 250 digital signage screen licenses, you may contact us for our Enterprise plan.
How many user logins do I get with a single Pickcel account?
As of now, you will get only one user login for an account for the Trial and Professional plan. Enterprise users will get a multi-user login feature upon request. In the future, you will get a provision to add multiple accounts with different ...
Do I need active internet connection to play contents in Pickcel digital signage?
Pickcel supports offline content rendering for Image/Video and Scroller app. In these cases, the Pickcel player downloads all content locally and plays as per the schedule. However, an active internet connection is required on the signage player for ...
What are the basic requirements to run Pickcel Digital Signage?
You can set up a Pickcel powered digital signage screen in few simple steps. You would require the following: A screen / TV with an HDMI input A digital Signage player. In the case of a smart screen (Samsung Tizen (SSSP), LG WebOS, or Android TV) you ...
What is Digital Signage?
Digital signage is a sub-segment of signage. Digital signage uses digital screens or technologies such as LCD, LED, and projection to display content such as digital images, video, streaming media, and information. Digital signage consists of three ...