General
Why am I getting "Player rendered failed" on my screen?
There could be two explanations for the occurrence of the "Player rendering failed" message on your screen: If the video you've uploaded is in 4k resolution, and your screen does not support this resolution, you might encounter this error message. ...
Does Pickcel work offline?
Certainly. Pickcel offers offline support for Images, Videos, and PDFs, ensuring uninterrupted operation even when an internet connection is unavailable. It's important to highlight that all apps, except for the URL and Youtube apps, can be accessed ...
How do i change account ownership to another user in Pickcel?
To change account ownership to another user in Pickcel, you'll need to request assistance from the Pickcel Team. Unfortunately, this process cannot be performed independently. Please reach out to our Support team, and they will guide you through the ...
What is the maximum number of screens supported per account by Pickcel?
Pickcel does not impose any restrictions on the number of screens that can be connected to a single account. You can effortlessly connect an unlimited number of screens to your Pickcel account, providing you with the flexibility to manage and display ...
What customisation options are available in Pickcel, and are there any charges associated with these customisations?
Pickcel provides an extensive array of customizations for their digital signage solutions to cater to individual client needs. The customization charges are determined based on the complexity of the modifications required. For specific details ...
What steps should I follow to retrieve my player information in Pickcel?
To access your player details in Pickcel, follow these steps: 1. Log in to your Pickcel account. Navigate to the screen module. 2. Click on your desired screen name to fetch the screen details. 3. On the details page, simply click on the Device tab ...
What causes the blurriness or pixelation of my images and videos on the Pickcel screen?
The blurriness or pixelation of your images and videos on the screen could be caused by stretching lower-resolution content to fit a larger screen resolution. Even when using high-resolution images or videos, if you still encounter a blurry or ...
Does Pickcel support touchscreen capability for interactive use cases?
Indeed, Pickcel fully supports touchscreen capability. The Pickcel app is thoughtfully designed to function seamlessly with touchscreen devices. Any device equipped with touchscreen capabilities can utilize the Pickcel software without any ...
In Pickcel, how can I determine whether my screen is currently online or offline?
There are three methods available to check whether the screen is online or offline. Option 1: From the screen listing Within the screen module listing, you can find a column labeled Last Seen, which displays either a red dot or a green dot. This ...
What are the browsers Supported/Recommended by Pickcel?
Pickcel is recommends to us "Chrome" Browser, however we also support the following web browsers for optimal performance: Mozilla Firefox Microsoft Edge Safari (on macOS and iOS devices) These browsers are recommended for accessing and using ...
How to check the Android version on any Android device or TV
To check the Android version on any Android device or TV, you can follow these steps: 1. Open the Settings menu on your Android device or TV. 2. Scroll down and look for the "About" or "About device" option. It may be located under different sections ...
What is the maximum file size that Pickcel supports for uploading?
For optimal performance, it is recommended to upload files up to a maximum size of 1GB in Pickcel. If you have any doubts or questions regarding file uploads, please don't hesitate to reach out to our support team for assistance. To know how to ...
Why am I seeing the message "Trial period expired" as soon as I log in to my Pickcel account?
The "Trial period expired" pop-up appears when your 14-day trial period has come to an end. It serves as a notification that your trial period has concluded. The pop-up will be displayed in the following manner: When you see this pop up, make sure to ...
How to check if the internet is connected on screen in Pickcel?
To check if the screen is connected to your screen, there are three ways to do so. 1. On the Pickcel App: To check your internet connection status, please look at the three dots displayed below on your screen. If the first dot from the left is green, ...
Why my Youtube app is not playing automatically in Pickcel?
YouTube has recently implemented security patches that have affected the Auto Play feature on some players. As a result, we have introduced a new option called "Auto Play" when creating the YouTube app. With this update, you now have the flexibility ...
Why it is showing "Deactivated " message on my screen in Pickcel?
A deactivated message is shown on your screen if you have deactivated your screen or your trial period is over or if you have not done the payment. If your trial period has expired, you can confirm that by logging in to your Pickcel console and you ...
How to disable auto sleep or why it is showing "Are you still watching" pop up on my firestick?
1. Go to the " Firestick " Home screen. 2. Click on "Settings." 3. Click on "Preferences." 4. Turn off "Still Watching."
How to switch from URL launcher to magic info in Samsung tizen display?
Please follow the steps below to switch the Samsung Tizen Display from MagicINFO mode to URL Launcher or Custom App mode. 1. Click on the Menu button using the remote. 2. Go to the system Option and scroll down to locate and select Play via option. ...
What is the difference between 'Groups,' 'Tags,' and 'Custom Attributes' in Pickcel?
Groups: In Pickcel, a 'Group' refers to a collection of users with access to specific modules and their details within an account. The modules include Screens, Media, Compositions, and Schedules, and their visibility is filtered based on the group ...
What happens if I cancel my Pickcel subscription?
Cancellation Terms and Conditions for Pickcel Subscription Please read these cancellation terms and conditions ("Terms") carefully before cancelling your subscription with Pickcel. These Terms outline the cancellation process and any applicable ...
How can I contact Pickcel Support?
There are multiple ways to reach out to Pickcel Support : I. Chat Support II. Email Support (Ticket) IlI. Call Support. I. Chat Support 1. Login to your Pickcel console. 2.Click on the We're Online chat option in the bottom left corner. 3.Click on ...
What are tags ? How can I add a tag and use it ?
A tag is a simple way to label your screen, media, compositions or schedules with a keyword so that you can quickly and easily identify it using the same tag. This is really helpful to find out a batch of screens from a huge list of screens or ...
Pickcel Digital Signage On Premise server
Definition of on-premise server/setup basic requirements for setting it up advantages limitations
How to add a Device Profile in Pickcel Application?
A device profile defines a set of parameters to be applied to the devices. This can be assigned to multiple devices. To create a Device profile, please follow the steps: 1. Click on Settings module: 2. Click on Device Profile: 3. Click on Add ...
Why Pickcel app is not launching on my Android TV ?
A. Enabling the Pickcel app to launch on boot in android TCL TV What is Launch on-boot? Enabling any application for 'launch on-boot' allows the app to automatically start every time the device or screen is turned on. 1. On the top-right corner of ...
What's Pickcel console ?
Pickcel console is a webapp through which content is published on signage screens. It consists of 8 modules, among which Screen, Media, Composition and Publish modules establish the complete cycle to publish content to the screen. Screen : In this ...
Is Signage Media Player always needed ?
No, If screen has built-in media player then it is not required. A built-in media player means the signage player is embedded within the monitor itself. Example: Smart TVs based on Android, LG WebOS, Samsung Tizen etc.
What's Signage Media Player ?
A media player is a device connected to the internet that showcases content on a screen. It serves as a conduit between the Content Management System (typically a computer) and the display screen. Its primary function is to receive instructions from ...
How do I choose a display screen ?
There are different types of displays available in market and it is important to choose it based on your needs. Here are a few factors that you need to consider while picking the right digital signage device: Types Of Display You need to go through ...
Is it mandatory to have smart screen for digital signage installation ?
No, it is not mandatory to have a smart screen. For digital signage we can use smart screens such as an Android TV or you can simply attach a signage media player to achieve same results.
Why we are not able to connect our Pickcel account to the tv provided by Etisalat ?
If you have received the digital signage device from Etisalat , then please contact their support team : Phone : 800 5800 E-mail : signage@megaimpex.ae
Why my Android 11 TV (TCL, Sony etc) is showing black screen or waiting for content ?
Your Android TV might display a black screen or show a "waiting for content" message due to one of the following reasons: Recent Android Update from Version 9 to 11: If your Android operating system has recently been updated to version 11, we ...
Is 4k video supported in Pickcel ?
By default , Pickcel does not support 4k videos. Please contact our Support team to enable this option in your account. Before using any 4k video with Pickcel app,please verify if your device supports 4k videos. You can do this by playing any 4k ...
How to Turn Portrait mode on Samsung Tizen.
There are two ways you can turn the Portrait mode on Samsung SSSP Fresh Samsung Tizen Tv / Factory Reset TV 1. Select your language and press the OK button. 2. Select the installation type as Basic Setup and click on OK. 3. Select the Display ...
Steps to enable additional permissions in Android 11 and 12 devices for Pickcel app functioning
1. Located in the top-right corner of your screen, you will find a settings gear icon. Please click on this icon. 2. Proceed to access the 'Apps' module. 3. Click on the 'Special app access' option. 4. Click on the 'Display over other apps'. 5. ...
How to change orientation (landscape/portrait)?
1. Go to the app settings. To go to the setting screen, Connect mouse to the device > while the app is running on screen > Double right-click > it will redirect you to the Settings screen. 2. Click on the Settings button. 3. select the orientation ...
Can I add multiple videos in my composition ?
In general, we do not recommend the use of multiple videos, spread in different zones of the composition as the behavior is unpredictable depending on the device you are using . Recommended way of using videos is having them all in one zone in a ...
Is Pickcel only a cloud based or can it be hosted on private network?
Pickcel is a cloud-based Digital Signage platform, commonly referred to as SaaS (Software as a Service). All your media files, including videos, images, and apps, are securely stored on Pickcel's servers, which are hosted on the AWS (Amazon Web ...
Can I run the Pickcel application directly on an Android TV or Android Tab?
Yes, if you possess an Android Smart TV or Android Tablet, you have the option to install the Pickcel applications directly. The Pickcel digital signage app is compatible with Android devices running OS version 5.1 (Lollipop) and newer. Nevertheless, ...
Does Pickcel provide white label digital signage solution?
Absolutely, Pickcel offers white-label digital signage software solutions. You can explore our white-label partners program or get in touch with our sales team to gather more details.
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